Instagram Direct Messaging issue

Incident Report for Emplifi

Resolved

This incident has been resolved.

Posted Aug 11, 2022 - 07:54 UTC

Update

We are continuing to investigate this issue.

Posted Aug 11, 2022 - 07:53 UTC

Investigating

We are currently noticing about a 19% fail rate of instagram direct messages. It appears to be a degradation of the Facebook API, which we are monitoring. In the meantime, we suggest not to include links in DMs until the issue has been fixed

Posted Aug 10, 2022 - 09:33 UTC

This incident affected: Suite (Community & Care).