Update - Status: Investigation in Progress Impact: Clients may see missing Instagram media views and related metrics — such as impressions, video views, etc. — for some posts.
Update: We have escalated the issue to Meta, and they have confirmed that they are actively investigating the problem on their side.
We will continue to monitor their progress and share further updates as soon as we receive more information from Meta.
Thank you for your continued patience while this is being resolved.
— The Emplifi Team
Jul 17, 2025 - 07:29 UTC
Investigating - We are experiencing a disruption in Instagram data across Emplifi analytics products, due to a Meta bug. We will provide updates as soon as we have more information from the Third Party.
Incident Details: We have identified an issue affecting Instagram media views metrics for some posts. The media views metric is completely missing for certain posts. All related metrics based on media views — such as impressions, video views, etc. — are also impacted.
Our investigation indicates that this is a Meta (Instagram) API issue, as the views metric value is missing from their API response.
Current Actions: We have opened a bug ticket with Meta and are awaiting their response. We are monitoring the situation closely and will provide updates as soon as we have more information from Meta.
Jul 16, 2025 - 09:09 UTC
Suite
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90 days ago
99.98
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Web
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API
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Suite
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Publisher
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Dashboard
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Analytics
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Community & Care
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Audiences
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Influencers
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Content Hub
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Paid
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Add Profile
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Unified Analytics
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Partial Outage
Major Outage
Maintenance
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Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 7, 13:22 UTC
Identified -
We are currently experiencing difficulties with file uploading.
Our team is aware of an issue preventing users from successfully uploading files. The issue appears to be related to our Filestack service. We are working closely with the Filestack team to resolve the problem as quickly as possible.
We apologize for any inconvenience this may cause and will provide updates as soon as more information becomes available. Thank you for your patience.
Jul 7, 02:30 UTC