Investigating - Due to a bug on Facebook API, we are experiencing some inconsistencies in the data. Known impacts are limiting the the ability to like, reply, change status to some incoming content (in Community) and view the correct content on the native platform (in Community, Analytics and Content Hub).
We are investigating more into this issue to understand the full impact and monitor the resolution progress of the issue on Facebook side. We'll share an update as soon as we know more.
May 4, 15:29 UTC
Suite
Operational
90 days ago
100.0
% uptime
Today
Web
Operational
90 days ago
100.0
% uptime
Today
Socialbakers API
Operational
90 days ago
100.0
% uptime
Today
Suite
Degraded Performance
90 days ago
100.0
% uptime
Today
Publisher
?
Operational
90 days ago
100.0
% uptime
Today
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
Community
Degraded Performance
90 days ago
100.0
% uptime
Today
Audiences
Operational
90 days ago
100.0
% uptime
Today
Influencers
Operational
90 days ago
100.0
% uptime
Today
Content Hub
Operational
90 days ago
100.0
% uptime
Today
Paid
Operational
90 days ago
100.0
% uptime
Today
Add Profile
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident is fully resolved. Missing IG mentions have been restored.
Apr 30, 11:36 UTC
Update -
We are proceeding with the recovery of the Instagram Mentions that have not been downloaded due to the Facebook API outage. The missing data will be fully restored by Friday, April 30th.
Apr 28, 11:43 UTC
Monitoring -
Facebook API are back to full operation and we are able to download Instagram Mentions as of April 27th, 3AM (UTC). We are preparing to retrieve the missing Instagram Mentions. We will keep you posted once the issue is fully resolved and all the data are restored.
Apr 27, 08:20 UTC
Identified -
Due to an outage on the Facebook API, we are experiencing some issues in downloading Instagram Mentions. Since Saturday, April 24th, up to 83% of the Instagram Mentions can't be downloaded. However, we should be able to recover all the missing data as soon as the Facebook API is operational again. We are waiting for updates from Facebook and we will keep you posted on the progress.
Apr 26, 07:51 UTC