Socialbakers System Overview
Investigating - Due to a bug on Facebook API, we are experiencing some inconsistencies in the data. Known impacts are limiting the the ability to like, reply, change status to some incoming content (in Community) and view the correct content on the native platform (in Community, Analytics and Content Hub).

We are investigating more into this issue to understand the full impact and monitor the resolution progress of the issue on Facebook side. We'll share an update as soon as we know more.
May 4, 15:29 UTC
Suite Operational
90 days ago
100.0 % uptime
Today
Web Operational
90 days ago
100.0 % uptime
Today
Socialbakers API Operational
90 days ago
100.0 % uptime
Today
Suite Degraded Performance
90 days ago
100.0 % uptime
Today
Publisher ? Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Community Degraded Performance
90 days ago
100.0 % uptime
Today
Audiences Operational
90 days ago
100.0 % uptime
Today
Influencers Operational
90 days ago
100.0 % uptime
Today
Content Hub Operational
90 days ago
100.0 % uptime
Today
Paid Operational
90 days ago
100.0 % uptime
Today
Add Profile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Web uptime
Fetching
Analytics uptime
Fetching
Dashboard uptime
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Builder uptime
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Socialbakers API uptime
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Account page
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Past Incidents
May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

Unresolved incident: Degraded performance due to Facebook API bug.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Resolved - This incident is fully resolved. Missing IG mentions have been restored.
Apr 30, 11:36 UTC
Update - We are proceeding with the recovery of the Instagram Mentions that have not been downloaded due to the Facebook API outage. The missing data will be fully restored by Friday, April 30th.
Apr 28, 11:43 UTC
Monitoring - Facebook API are back to full operation and we are able to download Instagram Mentions as of April 27th, 3AM (UTC). We are preparing to retrieve the missing Instagram Mentions. We will keep you posted once the issue is fully resolved and all the data are restored.
Apr 27, 08:20 UTC
Identified - Due to an outage on the Facebook API, we are experiencing some issues in downloading Instagram Mentions. Since Saturday, April 24th, up to 83% of the Instagram Mentions can't be downloaded. However, we should be able to recover all the missing data as soon as the Facebook API is operational again. We are waiting for updates from Facebook and we will keep you posted on the progress.
Apr 26, 07:51 UTC
Apr 29, 2021

No incidents reported.

Apr 28, 2021
Apr 27, 2021
Apr 26, 2021
Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.