Missing Instagram Insights data - ThirdParty issue

Incident Report for Emplifi

Update

Issue Not Resolved
Our investigation has confirmed that the issue reported to Meta has not been resolved. We will be reopening a support ticket with Meta to address this matter.

We will provide further updates as soon as more information becomes available.

Posted Apr 02, 2025 - 07:16 UTC

Identified

Meta has confirmed the issue has been fixed. We are now verifying it on our end and preparing for data rebuilds.

Posted Apr 01, 2025 - 18:03 UTC

Investigating

We are experiencing a disruption in Instagram insights data across Emplifi features, due to a Meta API bug.
Some of your Instagram posts might be missing insight metrics.

We will provide updates as soon as we have more information from the Third Party.

Posted Mar 31, 2025 - 16:33 UTC

This incident affects: Suite (Dashboard, Content Hub, Unified Analytics) and API.