Inability to reply to Instagram mentions

Incident Report for Emplifi

Resolved

Meta has implemented a fix on their API. Reply to Instagram mentions is fully functional and the issue is no longer reproducible.

Posted Jan 31, 2024 - 08:57 UTC

Identified

We are experiencing an issue with the reply action to Instagram mentions (other content types - comments, DMs - are fully operational and not impacted).

The source of the issue has been identified in the IG API. We are in touch with Meta and are awaiting for the resolution of the issue from Meta.

Posted Jan 30, 2024 - 09:25 UTC

This incident affected: Suite and Suite (Community & Care).