Identified - We are currently experiencing degraded performance across several of our AI-powered features, including:
Text editing: Make it shorter/longer/simplify/change-tone Early access of listening summarization Generating answers in Community/Care This degradation is due to elevated error rates and latency within OpenAI's services, which are affecting our tool's ability to utilize their AI models.
We have identified the root cause for the issue causing elevated errors and latency across the listed services and are actively working on implementing a mitigation.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore full functionality. We will provide another update as soon as more information is available.
Jun 10, 2025 - 14:16 UTC
Suite
Operational
90 days ago
99.98
% uptime
Today
Web
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Suite
Degraded Performance
90 days ago
99.97
% uptime
Today
Publisher
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Analytics
Operational
90 days ago
100.0
% uptime
Today
Community & Care
Degraded Performance
90 days ago
99.78
% uptime
Today
Audiences
Operational
90 days ago
100.0
% uptime
Today
Influencers
Operational
90 days ago
100.0
% uptime
Today
Content Hub
Operational
90 days ago
100.0
% uptime
Today
Paid
Operational
90 days ago
100.0
% uptime
Today
Add Profile
Operational
90 days ago
100.0
% uptime
Today
Unified Analytics
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Issue has been resolved and data rebuilds are completed. Thank you for your patience.
Jun 9, 10:20 UTC
Identified -
The issue has been identified and fix is being implemented.
Jun 6, 07:44 UTC
Investigating -
- Many Instagram profiles have lost Media Views and Impressions data before 2 June 2025. - Demography metrics are missing before 2 June 2025; some profiles show data only from 3 June 2025. We are investigating the cause across relevant Emplifi products to restore the missing data and prevent further issues.
Jun 4, 10:17 UTC